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The baggage the passenger can take free of charge,
based on the applicable system for the flight (WEIGHT/PIECE),
as printed on the ticket. There are two baggage
allowance systems for checked baggage. These are:
Weight Concept
The allowance is granted to the passengers in
accordance with the ticketed class of service,
applied equally to adults and children.
Applies to the following routes:
-
Domestic travel within Brazil
-
Travel entirely within South America
-
Travel between South America and Europe/Middle
East
-
Travel between South America and Mexico (direct
flights between Brazil and Mexico)
Flights between the American continent (area 1),
except from/to United States/Canada and the Asiatic
continent (area 3), Australia, Japan and Korea via
Europe (via Atlantic Ocean) – When the baggage is
checked directly and from area 1 to area 3 or vice
versa; if the trip is is interrupted at any VARIG
connection point in Europe, with a stop, the Piece
Concept applies to Europe and the Weight Concept on
the flight(s) from Europe and beyond.
Piece Concept
The baggage alottment granted to passengers
regardless of the their ticketed class, applied
equally to adults and children. This system is used
for travel to/from the United States/Canada; between
South America and Europe/Middle East/South Africa;
between the American continent (area 1) and the
Asian continent via the Pacific route.
Applicable on the following routes:
-
Travel between Brazil and Europe/Middle East
-
Travel to/from Canada, the United States and
its territories
-
Travel between the American continent (area
1) and the Asian continent, Australia, Japan
and Korea (area 3) via the Pacific Ocean
-
Travel between South America and South
Africa
On flights originating in South America/Brazil, the
piece system will be applied through to the
passenger’s final destination, including immediate
connections – should there be connections to other (partner)
airlines, including of the Star Alliance, excess
charges may be applied, based upon that company’s
regulations on the particular flight.
The piece system is also applied on travel initiated
in South America/Brazil when the return is on a
VARIG flight to South America/Brazil, and also on
flights operated jointly by Lufthansa and departing
from South America/Brazil.
For passengers departing from Europe/Middle East,
the piece system also applies on any flights
operated by VARIG/Lufthansa, from Europe/Middle East
to the first point in Brazil or the first stop in
South America, and return from any point in Brazil
or to the final stop in South America to the first
stop in Europe/Middle East.
Note:
- Items permitted under the free baggage
allowance will only be charged excess when the
total baggage (weight or piece) exceeds the
limits of the allowance for checked baggage.
In addition to carry-on baggage, VARIG offers free
transport of the following items:
VARIG is not responsible for minor damage to baggage
(such as scratches, cuts, dirt; lost wheels, hooks,
retractable straps) occuring from over-used or
over-filled bags.
Did you know that certain seemingly inoffensive
products can be dangerous on-board an aircraft? See
some articles* on the list below that cannot be
carried as baggage.
Attention! Kayaks and hang-gliders cannot be
accepted on trips involving connections to Star
Alliance companies.
* Products
subject to IATA’s-International Air Transport
Association- Dangerous Articles Regulation.
** Except when transported by competent authorities,
and sports firearms, when dismantled and properly
packaged, in which case they may be transported in
the baggage compartment.
Unless exempted, passengers from international
flights connecting to domestic flights must present
their baggage for customs inspection; after
inspection, they must be re-checked through to the
final destination.
Complaints regarding baggage irregularities should
be made immediately to our employees upon retrieval
of bags and before leaving the baggage claim area.
Carry-on or cabin baggage is considered unregistered
baggage and is entirely the responsibility of
passengers; the dimensions (height, width and length),
can not exceed 115 centimeters and the weight can
not exceed 5 kilos.
VARIG provides the following guidelines so that you
may be more aware when packing your carry-on bags:
We recommend that all medications, jewelry, cash,
important documents, legal documents, keys, cellular
phones (turned off), accessories or other fragile or
valuable items be packed in the passenger’s carry-on
baggage. Weight and size limits must be observed.
*Business article – laptop, briefcase or
similar (dimensions are the same as for a carry-on
bag: 115cm, with a maximum weight of 5 kg).
**On the air shuttle SP-Congonhas/RJ-Santos Dumont
or RJ-Santos Dumont/-SP-Congonhas, each passenger is
entitled to ONE CARRY-ON BAG PLUS ONE BUSINESS
ARTICLE (LAPTOP OR SIMILAR).
In compliance with the T.S.A. (Transportation
Security Administration)
EA 1456-01-07Q, we advise that as of December 31,
2002, all baggage originating in the United States
to be carried on international or domestic flights
in American territory, including baggage from
connecting flights, will undergo customs inspection
by X-Ray.
Upon arrival in the United States, passengers in
transit will be asked to retrieve their baggage,
unlock them and hand them over to the airline
operating the connecting flight in the interline
area of the airport.
In the event the passenger refuses to leave his/her
baggage unlocked, they should be advised that if for
any reason, after being X-Rayed, the authorities
require that the bag be inspected, it will be opened.
If the bag cannot be inspected, it will not be
loaded onto the continuing flight.
After inspection, the T.S.A. will place a card in
the bag advising that it has been opened and
inspected.
If a bag is damaged in opening, it will be re-closed
securely for transport.
If the bag is inspected anything suspicious
detected, it can be opened and the airline notified.
After undergoing X-Ray, a fluorescent tag will be
placed on the bag. The bag will only be loaded onto
the connecting flight if this tag is attached.
Should the passenger opt to check his/her baggage
only as far as the point of entry into the United
States, he/she should be advised of the procedures
and it will be his/her responsibility to re-check
his/her baggage.
Should be limited to only one volume per passenger
and one “Business article” (briefcase, laptop,
etc.).
Wheelchairs, crutches, etc. are considered
exceptions.
Certain musical instruments can also be carried in
addition to the above-mentioned articles.
Objects restricted for carry-on:
Firearms, lighters made to look like firearms, parts
of arms, replicas of arms, pistols, any item
resembling an arm, bow and arrow, icepicks, pointed
scissors, screwdrivers (except for eyeglasses
repair), any type of knife (except butter knives
with blunt blades and no point), cutting instruments
of any sort including pocket-knives, stilettos,
objects with folding or retractable blades
independent of the size or material of the blades,
baseball bats, cricket mallets, golf clubs, hockey
sticks, hammers, martial arts instruments, any
explosives, fireworks, large quantities of matches,
etc.
If, after being X-Rayed, an arm is detected in
checked baggage, the passenger will be directed to
go to a specific area to open the bag for
inspection.
The passenger must turn over his/her unlocked
baggage to the connecting flight’s airline.
The passenger must check-in his/her baggage
unlocked. If he refuses to do so, he should be
advised about the inspection and that any measures
may be used by the local authorities (opening the
baggage, possible damage when opening, delay in the
release of the baggage, including the possibility of
a missed connection).
To file a claim for damage and abuse, the passenger
should verify if the affected baggagge has the
American Organ tag affixed informing that the
specific bag was opened for inspection.
Cases of abuse to bags that were opened for
inspection by the T.S.A.will be considered
individually by the airlines, by the T.S.A. and by
the airports together.
* Note:
Under no circumstances will bags be transported
unaccompanied. There may be no group baggage
check-in, except in the case of passengers
travelling together.
These rules will be effective as of December 31
until the final trimester of 2003, under the rule of
the European Parliament.
- All European airports will act to inspect all
baggage checked in for carriage in the hold. This
inspection will be made by X-Ray.
- Baggage for connecting flights should also be
X-Rayed.
- Procedures for this inspection will be defined
locally.
Passengers with connections beyond Europe should be
advised, upon check-in, that in case any
irregularity should be observed with regard to their
baggage the authorities will request the passenger’s
presence.
Getting information about lost baggage is very easy.
After notifyingVARIG,
all information reported to the company is entered
in a world-wide search system.
By this means, you can check the status of the
baggage search by entering the number of the Code
(10 digits) and the name or surname of the passenger.
Then you only need to click “send” to display the
information.
Then you only need to click “send” to display the
information. It is important to check the name,
address and detailed description of the contents.
After finding the baggage, we will be in contact to
confirm the most convenient location for delivery.
When loss or damage to baggage is first discovered,
it is important to notify the airline immediately,
while still in the disembarcation area of the
airport.
If you did not notify the airline about the problem,
you should do so as soon as possible, no more than
seven days after your arrival, providing a copy of
the ticket/baggage claim/boarding pass. In such
cases VARIG, as a courtesy to the customer, will
initiate the process of searching for the baggage.
Note:Information
regarding the tracing of the lost baggage will be
available only in English.
Reassure yourself with regard with the recommended
medical precautions for air travel. To VARIG,
getting you to your destination is not enough. Your
well-being is also essential.
Resources on Board
Cabin Environment
Avoiding Jetlag
Deep Vein Thrombosis (DVT)
Well-Being Program
Flying and Some Health Matters
Vaccines
Health Tips
Disinsection
Atypical Pneumonia
Avian Influenza
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